1. Introduction

These Client Service Terms and Conditions (“Terms”) govern the provision of paid services by Cryoflame Technologies LLP (“Cryoflame”, “Company”, “we”, “us”, or “our”) to individuals, businesses, organizations, institutions, partnerships, companies, or other legal entities that purchase, commission, subscribe to, or otherwise engage our paid services (“Client”, “you”, or “your”).

These Terms apply only to paying Clients of Cryoflame Technologies LLP.

These Terms do not apply to:

• general website visitors who have not engaged a paid service;
• employees or interns;
• job applicants;
• vendors or suppliers;
• independent contractors engaged by Cryoflame; or
• persons who do not have a paid client-service relationship with Cryoflame.

By approving a proposal or quotation, paying an advance or invoice, subscribing to a paid service, providing written authorization to commence work, or otherwise engaging Cryoflame for paid services, the Client acknowledges and accepts these Terms.

2. Agreement Documents

The complete agreement between Cryoflame and the Client may include:

• these Client Service Terms and Conditions;
• an approved Proposal;
• a Quotation;
• a Statement of Work;
• a Service Order;
• an Invoice;
• a Maintenance Agreement;
• a Subscription Plan; or another written project-specific agreement.

Where a project-specific written agreement expressly conflicts with these general Terms, the project-specific agreement will apply to that particular service or Project.

3. Scope of Services

Cryoflame provides paid technology, digital, creative, and related professional services, including but not limited to:

• Website Design and Development;
• Web Application Development;
• E-commerce Development;
• Mobile Application Development;
• Software Development;
• API Development and Integration;
• Admin Panel Development;
• Digital Marketing;
• Search Engine Optimization;
• Social Media Management;
• Paid Advertising Management;
• Content Creation;
• Graphic Designing;
• Branding Materials;
• 2D and 3D Animation;
• Photography and Videography where agreed;
• Video Editing;
• Hosting and Deployment Support;
• Maintenance and Technical Support; and
• other services expressly agreed in writing.

The exact scope, Deliverables, pricing, timeline, and exclusions for each engagement will be defined through the applicable Proposal, Quotation, Statement of Work, Invoice, Service Order, or other accepted written communication.

Any service, feature, revision, integration, page, screen, design, functionality, or Deliverable not expressly included in the approved scope may be treated as additional work.

4. Client Responsibilities

The Client must provide all information, materials, access, decisions, feedback, and approvals reasonably required for service delivery.

This may include:

• logos;
• brand guidelines;
• text content;
• images;
• videos;
• product information;
• pricing;
• business information;
• social media access;
• website access;
• hosting access;
• domain access;
• server credentials;
• API credentials;
• advertising account access;
• payment gateway information; and
• other Project-related materials.

The Client is responsible for ensuring that:

1. all information supplied is accurate;
2. all supplied content is lawful;
3. the Client has the right to use all materials supplied;
4. supplied materials do not knowingly infringe third-party rights;
5. feedback and approvals are provided within reasonable timelines; and
6. instructions are provided by an authorized representative.

Cryoflame is not responsible for delays caused by the Client’s failure to provide required content, access, approvals, feedback, information, or payment.

5. Client-Provided Content

The Client retains ownership of original materials supplied by the Client.

The Client represents that it has the necessary rights, permissions, licenses, and authority to provide and use such materials.

The Client remains responsible for Client-supplied content that is:

• copyrighted without authorization;
• misleading;
• defamatory;
• unlawful;
• infringing;
• improperly licensed; or
• otherwise unauthorized.

Cryoflame may refuse to use material that it reasonably believes may violate applicable law, third-party rights, or platform policies.

6. Project Commencement

Unless otherwise agreed in writing, Project work begins only after Cryoflame has received:

1. the agreed advance payment;
2. essential Project requirements;
3. required content and materials;
4. necessary access credentials; and
5. sufficient confirmation of the approved scope.

A Project timeline generally begins when these commencement requirements have been substantially completed.

Delays in providing required items may extend the Project timeline.

7. Project Timelines

Cryoflame will make reasonable efforts to meet agreed Project timelines.

However, estimated timelines may be extended due to:

• delayed Client feedback;
• delayed content submission;
• delayed payment;
• additional revisions;
• scope changes;
• Change Requests;
• third-party service issues;
• API changes;
• hosting or server incidents;
• platform policy changes;
• unexpected technical complexity;
• security incidents;
• force majeure events; or
• circumstances outside Cryoflame’s reasonable control.

Unless expressly guaranteed in a signed agreement, delivery timelines are reasonable estimates.

8. Feedback and Approvals

The Client must review submitted:

• demos;
• drafts;
• designs;
• development builds;
• reports;
• campaign materials; and
• other Deliverables

within the timeframe communicated by Cryoflame or stated in the applicable Proposal.

Where reasonably possible, Client feedback should be:

• clear;
• specific;
• consolidated;
• submitted by an authorized representative; and
• provided through an agreed communication channel.

Repeated, fragmented, contradictory, or delayed feedback may extend the Project timeline and may result in additional charges where additional work is created.

9. Change Requests and Additional Work

Any request outside the approved scope may be treated as a Change Request.

Examples include:

• new features;
• additional pages;
• additional screens;
• new user roles;
• redesigns;
• changed workflows;
• additional reports;
• new integrations;
• new APIs;
• additional automation;
• major content changes;
• additional design concepts;
• additional campaign work; or
• additional media production.

For additional work, Cryoflame may:

• provide a separate quotation;
• revise the Project timeline;
• charge a fixed additional fee;
• charge on a daily basis;
• charge on an hourly basis; or
• decline the request where it is technically, legally, or operationally unsuitable.

Additional work is not automatically included in the original Project Fee.

10. Fees and Payments

The Client agrees to pay all fees according to the applicable:

• Proposal;
• Quotation;
• Invoice;
• Statement of Work;
• Subscription Plan; or
• other accepted commercial agreement.

Unless otherwise agreed:

• advance payment is required before work commences;
• milestone payments must be completed when the applicable milestone is reached;
• final payment must be completed before official launch, production deployment, or final handover.

All payment percentages refer to the cumulative percentage of the total Project Fee paid to Cryoflame, unless expressly stated otherwise.

11. Standard Development Payment Milestones

Unless a different payment schedule is stated in the applicable Proposal:

1. the agreed advance payment must be received before Project commencement;
2. after presentation of the agreed demo milestone, cumulative payments received by Cryoflame must equal 80% of the total Project Fee;
3. further substantial revisions or continuation may be paused until the 80% cumulative payment requirement is satisfied; and
4. 100% of the total Project Fee must be paid before official launch, final production deployment, or final handover.

12. Late Payments and Suspension

If a payment becomes overdue, Cryoflame may, subject to the applicable Agreement:

• pause Project work;
• suspend active Services;
• suspend support;
• pause advertising campaign management;
• delay deployment;
• withhold final Deliverables;
• withhold source-code handover; or
• terminate the engagement in accordance with these Terms.

The Client remains responsible for undisputed amounts already due.

13. Monthly Subscription Services

For monthly recurring Services, fees are payable in advance unless otherwise agreed.

If payment is not received within ten (10) days after the due date, Cryoflame may suspend the applicable Service.

This may include:

• Digital Marketing;
• Social Media Management;
• Maintenance;
• Technical Support;
• Hosting-related Services;
• Recurring Graphic Design Services; or
• other subscription-based Services.

If a payment delay is anticipated, the Client should contact Cryoflame promptly.

Any alternative payment arrangement is valid only when accepted by Cryoflame.

14. Taxes and Third-Party Charges

Unless expressly included in writing, the Client is responsible for applicable taxes and approved third-party charges.

Third-party charges may include:

• domain registration;
• hosting;
• cloud infrastructure;
• servers;
• SSL certificates;
• APIs;
• plugins;
• premium themes;
• software licenses;
• fonts;
• stock images;
• stock audio;
• stock video;
• advertising spend;
• SMS services;
• email services;
• payment gateway charges;
• app store fees; and
• external platform subscriptions.

Third-party prices may change independently of Cryoflame.

15. Refund and Cancellation Policy

Because Cryoflame provides customized and service-based work, refunds are governed by the following conditions.

15.1 Before Substantive Work Commences

Where a refund request is submitted within twenty-four (24) hours of the advance payment and before substantive work has commenced, Cryoflame may process a refund after deducting any:

• non-refundable third-party expenses;
• payment processing charges;
• advertising expenditure already incurred;
• platform charges;
• purchased licenses or assets; and
• work already performed.

15.2 After Work Commences Once substantive work has commenced, advance payments and amounts attributable to completed or ongoing work are generally non-refundable, subject to applicable law and any project-specific written agreement.

15.3 Third-Party Expenses

Payments already made or committed to third parties are non-refundable by Cryoflame once incurred.

15.4 Customized Deliverables

Completed, approved, delivered, or substantially performed customized work is generally not eligible for refund merely because the Client later changes:

• preference;
• business strategy;
• management decision;
• commercial direction; or
• Project plans.

15.5 Client Cancellation

The Client may request cancellation in writing.

Cancellation does not automatically remove the Client’s obligation to pay for:

• completed work;
• work in progress;
• approved milestones;
• committed resources;
• non-cancellable third-party costs; and
• other properly due amounts.

Nothing in this section excludes any mandatory legal right that cannot lawfully be excluded.

16. Intellectual Property and Ownership

Unless otherwise agreed in writing:

1. the Client retains ownership of original materials supplied by the Client;
2. Cryoflame retains ownership of its pre-existing intellectual property;
3. third-party materials remain subject to their respective licenses;
4. reusable Cryoflame tools, frameworks, libraries, templates, modules, utilities, internal systems, methods, know-how, and generic components remain the property of Cryoflame or their respective owners; and
5. rights in final custom Deliverables specifically created for the Client transfer only after full payment of all amounts due, subject to these Terms.

No ownership transfer occurs while Project-related invoices remain unpaid.

17. Source Code and Repository Handover

Ownership of final Project Deliverables does not automatically entitle the Client to receive:

• every internal development file;
• complete repository history;
• internal deployment scripts;
• reusable Cryoflame modules;
• internal tools;
• confidential workflows;
• proprietary components;
• unrelated reusable assets; or
• confidential security credentials.

Unless complete source-code and repository handover is expressly included in the applicable Proposal:

• the standard Project Fee does not automatically include complete source-code repository handover; and
• a request for complete eligible Project source-code handover may incur an additional charge equal to 25% of the total Project Fee.

Any handover remains subject to:

• full settlement of outstanding amounts;
• third-party license restrictions;
• exclusion of Cryoflame’s pre-existing intellectual property;
• exclusion of confidential credentials and security secrets;
• exclusion of unrelated reusable Cryoflame assets; and
• applicable open-source licensing requirements.

Where the applicable Proposal expressly includes complete source-code handover, the Proposal will govern.

18. Third-Party Software and Services

Projects may use third-party:

• software;
• frameworks;
• open-source libraries;
• APIs;
• SDKs;
• plugins;
• themes;
• cloud platforms;
• hosting services; or
• other technologies.

These remain governed by their respective licenses and terms.

Cryoflame is not responsible for future third-party changes including:

• price increases;
• service discontinuation;
• API changes;
• policy changes;
• account restrictions;
• compatibility changes; or
• external service interruptions.

19. Confidentiality

Both Cryoflame and the Client agree to protect confidential information received during the paid engagement.

Confidential information may include:

• business plans;
• credentials;
• customer information;
• pricing;
• internal documents;
• source materials;
• technical information;
• trade secrets;
• non-public Project information; and
• proprietary business information.

Confidentiality obligations continue after Project completion or termination where required by their nature or applicable law.

20. Professional Conduct

Cryoflame expects professional communication from all Clients and Client representatives.

Cryoflame may suspend communications or Services where a Client or its representative engages in:

• threats;
• harassment;
• discriminatory abuse;
• intimidation;
• repeated obscene communication;
• unlawful conduct;
• deliberate system misuse;
• threats against staff or contractors; or
• serious abusive conduct.

Where reasonably appropriate, Cryoflame may issue a warning before suspension or termination.

Serious threats, unlawful conduct, or security risks may justify immediate action.

Termination for misconduct does not automatically cancel payment obligations for work already completed or properly due.

21. Maintenance and Post-Delivery Support

Post-delivery support is available only where:

• included in the applicable Proposal;
• covered by an agreed bug-fix or warranty period;
• covered by an active Annual Maintenance Contract;
• covered by an active Maintenance Plan; or
• separately purchased.

The following may be charged separately:

• new features;
• additional customizations;
• redesigns;
• content updates;
• third-party changes;
• external API changes;
• hosting migrations; and
• out-of-scope technical work.

22. Bugs, Revisions, and New Features

For clarity:

Bug or Defect: A failure of an agreed feature to materially operate according to the approved scope.

Revision: A permitted adjustment within the approved scope.

Change Request: A request that changes or expands the approved scope.

New Feature: Functionality not included in the original approved scope.

Content Update: Replacement or modification of text, images, products, files, or other Client-controlled content.

Bug correction terms, revision limits, and support periods may be further defined in the applicable Proposal.

New features and out-of-scope work are separately chargeable.

23. Backups and Data Recovery

Unless expressly included in a paid backup, hosting, maintenance, or support plan, the Client is responsible for maintaining independent backups of production data and business-critical content.

Cryoflame may provide backup and recovery services for an additional fee.

Where an Annual Maintenance Contract or backup plan is active, backup frequency and retention are governed by that agreement.

Cryoflame does not guarantee that every backup can be successfully restored in every circumstance.

Historical restoration, forensic recovery, or recovery following a major incident may incur additional charges.

24. Security Incidents, Hacking, and Malware

Cryoflame will take reasonable measures appropriate to the agreed scope but does not guarantee that any website, application, server, account, or digital system will be completely immune from:

• hacking;
• malware;
• viruses;
• zero-day vulnerabilities;
• credential theft;
• third-party compromise;
• denial-of-service attacks;
• hosting incidents; or
• other cyber threats.

Investigation, recovery, restoration, patching, or remediation may incur additional charges, particularly where an incident results from:

• compromised Client credentials;
• Client-installed software;
• unsupported plugins;
• third-party systems;
• Client negligence;
• unauthorized access;
• outdated systems outside Cryoflame’s maintenance scope; or
• circumstances outside Cryoflame’s reasonable control.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Cryoflame will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the engagement, including loss of anticipated profits, business opportunities, or goodwill, except where such limitation is prohibited by law.

To the maximum extent permitted by applicable law, Cryoflame’s aggregate liability arising from a specific paid Project will not exceed the fees actually paid to Cryoflame for the specific Project or Service giving rise to the claim, unless a different liability arrangement is expressly agreed in writing.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

26. Client Responsibility for Third-Party Claims

To the extent permitted by applicable law, the Client is responsible for third-party claims arising directly from:

• unlawful Client-provided content;
• materials supplied without necessary rights;
• false or misleading claims instructed by the Client;
• infringement caused by Client-provided assets;
• unlawful use of Deliverables by the Client; or
• misuse of Services contrary to the Agreement.

This does not apply to the extent a claim results from Cryoflame’s own unlawful conduct or infringement independently introduced by Cryoflame.

27. Service Suspension

Cryoflame may suspend Services where reasonably necessary due to:

• non-payment;
• material breach;
• security risk;
• unlawful use;
• serious abuse;
• failure to provide essential information;
• third-party platform restrictions;
• Client conduct creating substantial legal or operational risk; or
• emergency technical circumstances.

Where reasonably possible, Cryoflame will provide notice.

28. Termination

28.1 Termination for Convenience

Either party may terminate an ongoing Service arrangement by providing thirty (30) days’ written notice, unless a different notice period or minimum commitment applies under the applicable Proposal, package, or subscription.

28.2 Termination for Material Breach

Either party may terminate the engagement for a material breach that is not remedied within a reasonable period after written notice, where remediation is reasonably possible.

28.3 Immediate Suspension or Termination

Cryoflame may immediately suspend or terminate Services in serious circumstances including:

• unlawful activity;
• severe abuse or threats;
• deliberate system misuse;
• fraud;
• serious security risk;
• repeated material non-payment; or
• conduct exposing Cryoflame to substantial legal risk.

29. Effect of Termination

Upon termination:

• unpaid invoices remain payable;
• completed work remains chargeable;
• work in progress may be charged according to completion and committed resources;
• third-party expenses remain payable;
• subscription access may end;
• maintenance and support obligations may cease;
• final handover may be subject to settlement of outstanding amounts; and
• provisions intended by their nature to survive termination will continue.

30. Force Majeure

Neither party will be responsible for delay or failure caused by events beyond reasonable control, including:

• natural disasters;
• floods;
• fires;
• war;
• civil unrest;
• government restrictions;
• major internet outages;
• widespread cloud failures;
• epidemics or pandemics;
• strikes;
• major power infrastructure failures; or
• comparable events beyond reasonable control.

The affected party should make reasonable efforts to reduce the impact.

31. Scope of Digital Marketing Services

Digital Marketing Services may include:

• SEO;
• Content Marketing;
• Social Media Management;
• PPC Advertising;
• Email Campaigns;
• Campaign Strategy;
• Lead Generation;
• Creative Production and related Services.

The exact scope depends on the selected package or Proposal.

32. No Guaranteed Marketing Results

Cryoflame does not guarantee:

• a specific number of leads;
• sales;
• revenue;
• ROI;
• website traffic;
• search rankings;
• conversions;
• engagement;
• follower growth; or
• business profitability.

Cryoflame will use reasonable professional efforts within the agreed scope.

33. Advertising Budget

Advertising spend paid to third-party advertising platforms is separate from Cryoflame’s management fee unless expressly stated otherwise.

The Client is responsible for agreed advertising budgets.

34. Lead Quality

Cryoflame does not guarantee that every lead will:

• be genuine;
• answer calls;
• purchase;
• convert;
• meet the Client’s expectations; or
• remain interested.

Campaign performance may depend on:

• market demand;
• pricing;
• competition;
• Client response speed;
• sales processes;
• geographic targeting;
• offer quality;
• platform algorithms; and
• external market conditions.

35. Advertising and Social Platform Changes

Third-party platforms may change:

• algorithms;
• interfaces;
• policies;
• targeting options;
• reporting;
• account requirements; or
• campaign functionality.

Cryoflame is not responsible for negative impacts caused solely by third-party platform changes outside its reasonable control.

36. Account Restrictions and Advertisement Rejection

Third-party platforms may:

• reject advertisements;
• restrict accounts;
• suspend accounts;
• request verification; or
• limit campaign functionality.

Cryoflame cannot guarantee approval or continued availability of any third-party advertising account.

37. Minimum Marketing Commitment

Where a Digital Marketing package specifies a minimum commitment of three (3) months, the Client agrees to maintain the Service for that minimum period, subject to the applicable Proposal.

38. Digital Marketing Payment Delays

If payment is overdue, Cryoflame may pause:

• campaign management;
• advertising activity;
• content delivery; or
• other recurring Digital Marketing Services.

Services may resume after payment, subject to platform availability and account status.

39. Media Production

Photography, videography, editing, animation, audio production, and stock media may be separately quoted.

Where travel is required, agreed travel, accommodation, food, transportation, and production-related expenses may be charged to the Client.

40. Development Scope

Development Services may include:

• Static Websites;
• Dynamic Websites;
• Customized Websites;
• E-commerce Systems;
• Web Applications;
• Mobile Applications;
• Admin Panels;
• APIs;
• Custom Software;
• Integrations;
• Deployment; and
• optional Maintenance or Hosting Support.

The applicable Proposal defines the exact scope.

41. Static Website Correction Period

Where the selected package uses Cryoflame’s standard Static Website correction model, Cryoflame may allocate up to two (2) working days for consolidated in-scope corrections submitted after the agreed demo.

If additional revisions, further requests, or extended Client-driven correction cycles require work beyond the included period, an additional charge of ₹1,000 per additional working day may apply, subject to prior communication.

A genuine Bug or Defect relating to the agreed scope will not automatically be treated as a chargeable Change Request.

42. Customized Project Correction Period

Where the selected package uses Cryoflame’s standard customized-project correction model, Cryoflame may allocate up to four (4) working days for consolidated in-scope corrections after the agreed demo.

If additional revisions, further requests, or extended Client-driven correction cycles require work beyond the included period, an additional charge of ₹2,000 per additional working day may apply, subject to prior communication.

A genuine Bug or Defect relating to the agreed scope will not automatically be treated as a chargeable Change Request.

43. Basic Package Design

Where a Basic Package includes one design concept or demo, additional alternative concepts requested after presentation may be separately chargeable.

44. Semi-Customized Projects

Semi-customized Projects may use:

• pre-existing layouts;
• templates;
• reusable components;
• standard modules;
• existing workflows; or
• configurable systems.

Customization is limited to the scope stated in the applicable Proposal.

45. Fully Customized Projects

Fully customized Projects may require additional:

• development time;
• design effort;
• testing;
• architecture;
• infrastructure;
• integrations; and
• specialist resources.

Requirements beyond the approved scope will be separately quoted.

46. E-commerce Projects

For E-commerce Projects:

• server requirements depend on traffic and functionality;
• higher-performance infrastructure may be recommended;
• infrastructure charges are borne by the Client unless included;
• product data must be supplied by the Client unless data-entry Services are purchased;
• additional data entry is separately chargeable; and
• payment, logistics, SMS, email, and API Services may involve separate third-party charges.

47. Renewal Charges

The Client is responsible for applicable renewal charges relating to:

• domains;
• hosting;
• SSL;
• servers;
• cloud infrastructure;
• APIs;
• licenses;
• plugins;
• external subscriptions; and
• other third-party Services.

Renewal pricing may change according to provider rates and usage.

48. Server and Technology Updates

Server, operating system, hosting, dependency, framework, or third-party updates may affect system performance.

Where issues arise, Cryoflame may provide reasonable assistance within the applicable support scope.

Additional remediation may be chargeable where outside the agreed scope.

49. File Uploading and Data Entry

Where the Client independently uploads:

• files;
• content;
• products;
• images; or
• data,

Cryoflame is not responsible for errors directly caused by incorrect Client uploads.

Assistance with uploading, correction, migration, or data entry after launch may be separately chargeable.

50. Domain Transfers

Domain transfer requests may involve:

• registrar fees;
• third-party charges;
• transfer fees; and
• Cryoflame service charges.

Applicable costs will be communicated where reasonably possible.

51. Scope of Graphic Design Services

Graphic Design Services may include:

• Logo Design;
• Branding Materials;
• Social Media Graphics;
• Posters;
• Brochures;
• Marketing Collateral;
• Digital Illustrations and other agreed creative work.

The selected package defines the exact Deliverables.

52. Graphic Design Client Responsibilities

The Client must provide:

• clear instructions;
• design preferences;
• brand guidelines;
• logos;
• fonts where applicable;
• color preferences;
• text content;
• required dimensions; and
• reference materials.

Client delays may extend delivery timelines.

53. Graphic Design Ownership

Upon full payment, rights in final approved custom designs transfer according to Section 16 of these Terms.

Third-party fonts, stock assets, templates, and licensed elements remain subject to their respective licenses.

54. Portfolio Rights

Unless the Client requests otherwise in writing, Cryoflame may display final publicly released work in:

• portfolios;
• case studies;
• social media;
• websites; and
• marketing materials.

Cryoflame will not intentionally publish confidential or unreleased Client work before public release without permission.

55. Graphic Design Revisions

The number of included revisions depends on the selected package.

Additional revisions may be separately chargeable.

Once final approval is given, later modifications may be treated as new work.

56. Creative Poster Correction Window

For creative posters and similar design work:

1. Cryoflame submits the draft;
2. the Client reviews the draft within the communicated correction window;
3. included corrections are completed according to the selected package;
4. the Client provides final approval; and
5. changes requested after final approval may be treated as new work and charged separately.

Where a 24-hour review window applies under the selected package, requests submitted after that review window may be treated as additional work.

57. Data Protection and Privacy

Each party will handle personal and confidential information in accordance with applicable law and the agreed Service scope.

The Client is responsible for ensuring that it has an appropriate lawful basis to provide personal information to Cryoflame where required for Service delivery.

Where Cryoflame processes personal information solely on behalf of the Client, additional data-processing terms may be agreed where necessary.

This section should be read together with Cryoflame’s separate Privacy Policy.

58. Formal Notices

Formal notices relating to these Terms should be sent in writing.

For Cryoflame Technologies LLP:

Email: info@cryoflametechnologies.com

Routine Project communications through messaging applications do not necessarily constitute formal legal notice unless expressly acknowledged as such.

59. Governing Law and Jurisdiction

These Terms and any paid Client Service Agreement with Cryoflame Technologies LLP are governed by and interpreted in accordance with the laws of India.

The parties should first attempt in good faith to resolve disputes through direct discussion and written negotiation.

Subject to mandatory applicable law, the courts of competent jurisdiction in Ernakulam District, Kerala, India shall have jurisdiction over disputes arising from these Terms or the applicable paid Service engagement.

60. Dispute Resolution

Before commencing formal proceedings, the parties should make reasonable efforts to resolve disputes through good-faith negotiation.

Where both parties separately agree in writing, a dispute may be referred to mediation or arbitration under mutually agreed terms.

Nothing in this section prevents either party from seeking urgent interim or protective relief where legally available.

61. Updates to These Terms

Cryoflame may update these Terms from time to time.

Material changes will generally apply prospectively unless:

• required by law;
• mutually agreed;
• expressly incorporated into an existing Agreement; or
• otherwise legally effective.

Updates to general website-published Terms will not automatically alter a signed project-specific commercial commitment where the signed agreement provides otherwise.

62. Entire Agreement

These Terms, together with the applicable accepted Project documents, constitute the agreement between Cryoflame and the Client regarding the relevant paid Services.

They supersede prior discussions concerning the same subject matter except where a prior written term is expressly preserved.

63. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will continue to the extent legally possible.

64. Waiver

Failure by either party to immediately enforce a right does not automatically waive that right.

65. Assignment

Neither party may assign material obligations under the Agreement without appropriate consent where legally required, except as part of a lawful restructuring, merger, acquisition, or permitted business transfer.

66. Survival

Provisions intended by their nature to continue after Project completion or termination will survive, including provisions concerning:

• unpaid fees;
• confidentiality;
• intellectual property;
• source code;
• liability;
• dispute resolution; and
• governing law.

67. Acceptance of Terms

By:

• approving a Proposal or Quotation;
• paying an advance;
• paying an Invoice;
• subscribing to a paid Service;
• authorizing Project commencement; or
• continuing an active paid Service after receiving these Terms,

the Client acknowledges that they have read, understood, and accepted these Client Service Terms and Conditions.

68. Scope of SEO Services

Search Engine Optimization (“SEO”) Services may include, depending on the selected package, Proposal, Quotation, or other written Agreement:

• SEO audits;
• keyword research and keyword strategy;
• competitor analysis;
• on-page SEO;
• technical SEO;
• off-page SEO;
• local SEO;
• content optimization;
• meta title and meta description optimization;
• heading and page-structure optimization;
• internal linking recommendations or implementation;
• image optimization recommendations;
• URL structure recommendations;
• sitemap and robots.txt review;
• website indexing and crawlability review;
• Google Search Console configuration or monitoring;
• Google Analytics configuration or monitoring where applicable;
• Google Business Profile optimization where included;
• backlink analysis or link-building activities where included;
• SEO performance monitoring and reporting; and
• other SEO-related Services expressly agreed in writing.

The exact scope, number of keywords, target locations, Deliverables, reporting frequency, content requirements, backlink activities, and other SEO Services will depend on the applicable package or Proposal.

Any SEO activity not expressly included in the approved scope may be treated as additional work and separately chargeable.

69. No Guarantee of Search Engine Rankings

Cryoflame does not guarantee:

• first-page rankings;
• number-one rankings;
• any specific keyword position;
• permanent ranking positions;
• featured snippets;
• inclusion in AI-generated search results or summaries;
• Google Business Profile rankings;
• a specific level of organic traffic;
• a specific number of enquiries, leads, or conversions;
• sales or revenue resulting from SEO; or
• any specific return on investment.

Search engine rankings and organic performance are influenced by factors outside Cryoflame’s reasonable control, including search-engine algorithms, competition, website authority, domain history, content quality, user behavior, technical performance, market conditions, location, personalization, and third-party actions.

Any ranking, traffic, lead, or performance estimate provided by Cryoflame is an estimate only and does not constitute a guarantee.

70. SEO Results and Timeframes

The Client acknowledges that SEO is generally a long-term process and that results may require several months to become measurable.

The time required to achieve meaningful results may vary depending on:

• website age and authority;
• domain history;
• existing search-engine visibility;
• technical condition of the website;
• competition;
• keyword difficulty;
• geographic targeting;
• content quality and quantity;
• backlink profile;
• frequency of website updates;
• Client approval and implementation delays;
• search-engine algorithm changes; and other external factors.

Cryoflame does not guarantee that SEO improvements will occur within a specific period unless a specific Deliverable or timeline is expressly guaranteed in writing.

71. Search Engine Algorithm Changes

Search engines may modify their:

• algorithms;
• ranking systems;
• indexing methods;
• crawling systems;
• search-result layouts;
• AI-generated search features;
• advertising integrations;
• policies; and webmaster guidelines at any time and without prior notice.

Such changes may positively or negatively affect rankings, traffic, visibility, indexing, or other SEO performance.

Cryoflame is not responsible for ranking or traffic losses caused solely by search-engine algorithm updates, platform changes, policy changes, or other circumstances outside Cryoflame’s reasonable control.

Where additional work is required to respond to a significant algorithm or platform change, such work may be separately scoped or charged where it falls outside the agreed SEO package.

72. Ranking Fluctuations

The Client acknowledges that search rankings naturally fluctuate.

Keywords may increase or decrease in ranking due to:

• algorithm updates;
• competitor activity;
• changes in search intent;
• new competing content;
• website modifications;
• technical issues;
• backlink changes;
• user behavior;
• location or personalization;
• search-engine testing; or
• other external factors.

A temporary or permanent decline in ranking does not automatically constitute a failure by Cryoflame to provide the agreed SEO Services.

73. Client Responsibilities for SEO

The Client must provide reasonable cooperation required for SEO Services, including where applicable:

• website administrative access;
• hosting or server access;
• Google Search Console access;
• Google Analytics access;
• Google Business Profile access;
• content management system access;
• accurate business information;
• product or service information;
• target locations;
• required approvals; and
• other information reasonably necessary to perform the agreed Services.

The Client is responsible for ensuring that information and materials supplied to Cryoflame are accurate, lawful, and properly authorized.

Delays in providing access, content, approvals, information, or technical cooperation may delay SEO implementation and results.

74. Website Changes Affecting SEO

The Client should inform Cryoflame before making significant changes that may affect SEO performance, including:

• website redesigns;
• domain changes;
• URL changes;
• website migrations;
• hosting migrations;
• deletion of pages;
• major content changes;
• changes to robots.txt;
• sitemap changes;
• changes to redirects;
• installation or removal of plugins; or
• changes to website structure.

Cryoflame is not responsible for SEO losses directly caused by unauthorized, undisclosed, or independently implemented changes made by the Client, another agency, developer, hosting provider, or third party.

Recovery or remediation work resulting from such changes may be separately chargeable.

75. Content and SEO Content Creation

SEO Services may require the creation, modification, or optimization of website content.

Unless expressly included in the selected package, substantial:

• article writing;
• blog writing;
• landing-page creation;
• product descriptions;
• copywriting;
• translation;
• professional photography;
• video production; or
• other content-production Services

may be separately chargeable.

The Client remains responsible for reviewing and approving factual claims, prices, product information, professional claims, legal claims, medical claims, financial claims, regulatory claims, and other business-specific information before publication.

76. Backlinks and Off-Page SEO

Where backlink building or off-page SEO is included, Cryoflame will use reasonable professional efforts appropriate to the agreed scope.

Cryoflame does not guarantee:

• acceptance of links by third-party websites;
• permanent retention of backlinks;
• specific Domain Authority, Domain Rating, or similar third-party metrics;
• referral traffic from backlinks;
• ranking improvements from any individual backlink; or
• continued availability of third-party websites.

Third-party website owners may modify, remove, redirect, restrict, or delete links without Cryoflame’s control.

Unless expressly agreed otherwise, Cryoflame is not responsible for restoring links removed by independent third parties.

77. Pre-Existing SEO Issues and Penalties

Cryoflame is not automatically responsible for SEO problems existing before commencement of the Service, including:

• search-engine penalties;
• manual actions;
• spam backlinks;
• hacked content;
• malware;
• duplicate content;
• poor-quality backlinks;
• previous black-hat SEO practices;
• indexing problems;
• domain reputation issues;
• technical SEO defects; or
• actions performed by previous agencies, developers, employees, or third parties.

Where substantial remediation, backlink cleanup, penalty recovery, security work, or technical correction is required, Cryoflame may provide a separate quotation.

Cryoflame does not guarantee recovery from a search-engine penalty, manual action, ranking suppression, or algorithmic impact.

78. Third-Party SEO Tools and Data

Cryoflame may use third-party tools and platforms for:

• keyword research;
• competitor analysis;
• backlink analysis;
• website auditing;
• rank tracking;
• analytics; and
• reporting.

Data provided by third-party SEO tools may be estimated and may differ from actual search-engine data.

Metrics such as search volume, keyword difficulty, Domain Authority, Domain Rating, traffic estimates, backlink counts, and competitor estimates are not guaranteed to be completely accurate.

Cryoflame is not responsible for inaccuracies, service interruptions, pricing changes, methodology changes, or discontinued features of third-party SEO tools.

Premium tools or third-party subscriptions specifically required for a Client may be separately chargeable unless expressly included in the agreed package.

79. Local SEO and Google Business Profile

Where Local SEO or Google Business Profile Services are included, Cryoflame may assist with:

• profile optimization;
• business information updates;
• category recommendations;
• keyword targeting;
• content recommendations;
• local citation activities; and
• other agreed optimization activities.

Cryoflame does not control Google or other third-party platforms and cannot guarantee:

• profile approval;
• verification;
• reinstatement following suspension;
• map rankings;
• review approval or removal;
• continued profile availability; or
• specific local search positions.

The Client is responsible for providing accurate business information and complying with applicable platform guidelines.

80. Competitor Activity

SEO performance may be affected by competitors who:

• increase their SEO investment;
• publish new content;
• acquire backlinks;
• redesign or improve their websites;
• change pricing or offerings;
• improve technical performance; or
• undertake other marketing activities.

Cryoflame is not responsible for ranking changes caused by competitor activity outside its reasonable control.

81. SEO Reporting and Performance Measurement

Where reporting is included, Cryoflame may provide periodic reports containing relevant SEO metrics.

Reports may include:

• keyword rankings;
• organic traffic;
• impressions;
• clicks;
• click-through rates;
• indexed pages;
• conversions where properly configured;
• backlink information; and
• other relevant metrics.

SEO performance should be evaluated over a reasonable period and should not be judged solely on the movement of a single keyword, metric, or short-term reporting period.

Differences may exist between data reported by Google Analytics, Google Search Console, third-party SEO tools, browsers, devices, locations, and personalized search results.

82. SEO Service Suspension or Termination

If SEO Service payments become overdue, Cryoflame may pause or suspend:

• SEO implementation;
• content production;
• technical SEO work;
• backlink activities;
• reporting;
• monitoring; or
• other ongoing SEO Services until outstanding payments are resolved.

A suspension or termination of SEO Services may affect rankings, traffic, monitoring, content schedules, backlink activities, and overall SEO performance.

Cryoflame is not responsible for performance changes occurring after SEO Services have been suspended or terminated, except to the extent directly caused by Cryoflame’s own unlawful conduct or material breach.

83. Prohibited or High-Risk SEO Practices

Cryoflame is not required to perform SEO practices that it reasonably considers deceptive, unlawful, unethical, technically harmful, or contrary to search-engine guidelines.

Cryoflame may refuse requests involving practices such as:

• keyword stuffing;
• hidden text or links;
• deceptive redirects;
• malicious link schemes;
• automated spam;
• fake reviews;
• impersonation;
• misleading structured data;
• unauthorized content copying; or
• other practices that may expose the Client or Cryoflame to legal, reputational, security, or search-engine penalties.

If the Client or another third party independently performs such practices, Cryoflame is not responsible for resulting penalties, ranking losses, de-indexing, traffic loss, or other adverse consequences.

84. SEO Service Disclaimer

SEO Services are provided on a reasonable professional-efforts basis within the agreed scope.

The Client acknowledges that Cryoflame does not own or control search engines and cannot control their algorithms, indexing decisions, ranking systems, search-result features, policies, or future changes.

Accordingly, no statement, forecast, proposal, report, keyword projection, competitor analysis, or recommendation should be interpreted as a guarantee of rankings, traffic, leads, sales, revenue, or commercial success unless such guarantee is expressly stated in a separate written agreement signed by an authorized representative of Cryoflame.

These SEO Service Terms should be read together with all other applicable provisions of these Client Service Terms and Conditions and the relevant Proposal, Quotation, Invoice, Statement of Work, Subscription Plan, or other written Agreement.

85. Contact Information

For questions regarding these Client Service Terms and Conditions, contact:

© 2026 Cryoflame Technologies LLP. All rights reserved.